Client Escalation & Regulatory Redressal Mechanism
Grievance Redressal
Effective Date: October 2026 · Version 4.0
1. Level 1 — Client Grievance Desk
If you have any query, feedback, or complaint regarding our advisory services or website, please write to our designated Grievance Redressal Desk at support@jioblackrockpwm.com with your full name, registered contact details, and a clear description of the matter. We aim to acknowledge all communications within 48 business hours and provide a substantive resolution within 15 business days.
2. Registered Office & Escalation Address
Compliance & Grievance Officer
Jio BlackRock Investment Advisers Private Limited (SEBI Reg. No. INA000020314)
Unit No. 1301, 13th Floor, Altimus Building, Plot No. 130, Worli Estate,
Pandurang Budhkar Marg, Worli, Mumbai – 400018, Maharashtra, India.
3. Regulatory Escalation (SEBI SCORES / SMART ODR)
If your complaint remains unresolved beyond the stipulated timeframe, you may lodge your grievance on the SEBI SCORES portal (scores.sebi.gov.in) or initiate online dispute resolution via the SEBI SMART ODR portal (smartodr.in) in accordance with applicable SEBI circulars.